We will look after any personal information that you share with us. This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used.
You can be confident that:
We know that your privacy is very important to you. It is equally important to us.
We may collect personal information from you when you interact with The Anglican Centre in Rome. There are many occasions when this could happen, for example: if you enquire about our activities, make a donation to us, ask a question about our services, take up an aspect of our services, apply for a course, if you chose to provide some optional feedback or otherwise provide us with personal
information. This may be when you phone us, go onto our website, through the post, or in person.
The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number and credit/debit, as well as information you provide in any correspondence between us.
We also gather general information about the use of our website, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links on The Anglican Centre in Rome’s emails or Facebook page. We may use this information to personalise the way our website is presented when users visit, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website.
'Cookie' is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website. They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can't be used to identify you.
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide. We use all four categories of cookies:
We may use your personal information to:
We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our agreements;
To do some of this, The Anglican Centre in Rome may share your information with our trusted partners and suppliers, but is always carried out under our instruction, and is never for their marketing approaches. We ensure that they store the data securely and delete it when it is no longer needed.
If you contact The Anglican Centre in Rome through a phone call or an email, you may choose to provide details of a personal or sensitive nature. We only use it for the purposes of dealing with your enquiry and quality monitoring or evaluating the services we provide.
We will not pass on your details to anyone else without your express permission except in exceptional circumstances.
Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when there is no longer a need to continue holding such data.
We’d like to keep all our valued Friends up to date with our progress. So, to update you on what we’re doing and ask whether you’d like to support us, where we are able to, we’d like to keep in touch with you (by post, phone, email, text and other electronic means) about our progress and news.
Please be reassured that respect lies at the heart of everything our committed staff and volunteers do: we respect any information that you share with us and you can change your mind and remove or add your consent at any time, by simply contacting us on: firstname.lastname@example.org
The personal information we collect about you will be used by our staff (and volunteers) at The Anglican Centre in Rome so that they can support you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to do so by law.
We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
We take the security of your personal information extremely seriously.
We've implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
And, we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).
Here are some of the ways we protect your personal information:
8. Your communication with The Anglican Centre in Rome
Your communications with The Anglican Centre in Rome (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.
The Anglican Centre in Rome is committed to protecting your personal information and to reassure you that that you have control over the information we store about you and what types of information you would like to receive from us.
You may ask us at any time to update your details, correct or remove information you think is inaccurate by:
You also have a right to know what personal information The Anglican Centre in Rome holds about you. To request a copy of your personal information we hold, contact us: Email: email@example.com
21 May 2018
The Anglican Centre in Rome is a UK
Charity with a world-wide mission.
The Director: Archbishop Ntahoturi
Deputy Director: Revd Dr Justin Lewis-Anthony
The Anglican Centre in Rome,
Palazzo Doria Pamphilj,
Piazza del Collegio Romano 2,
00186 Roma, Italy.
Contact us by phone on:
+39 06 678 0302
Send your enquiries to: